Terms and Conditions

The following is your Direct Debit Service Agreement with J T Holdings (Aust) Pty Limited – ABN 83 106 027 043 trading as “BodyRenovator”. The agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit Provider.
We recommend you keep a copy of this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form.

Definitions:

“account” means the account held at your financial institution from which we are authorised to arrange for funds to be debited.
“agreement” means this Direct Debit Request Service Agreement between you and us.
“banking day” means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.
“debit day” means the day that payment by you to us is due.
“debit payment” means a particular transaction where a debit is made.
“direct debit request” means the Direct Debit Request between us and you.
“us” or “we” means J T Holdings (Aust) Pty Limited, (the Debit User) you have authorised by requesting a Direct Debit Request.
“you” means the customer who has signed or authorised by other means the Direct Debit Request.
“your financial institution” means the financial institution nominated by you on the DDR at which the account is maintained.

Direct Debit Authority:

1. By signing a Direct Debit Request or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you.
2. We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request. OR We will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due.
3. If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

Your Responsibilities:

1. It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
2. If there are insufficient clear funds in your account to meet a debit payment: (a) you may be charged a fee and/or interest by your financial institution; (b) you may also incur fees or charges imposed or incurred by us; and (c) you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.
3. You should check your account statement to verify that the amounts debited from your account are correct
   If J T Holdings (Aust) Pty Limited is liable to pay goods and services tax ("GST") on a supply made in connection with this agreement, then you agree to pay J T Holdings (Aust) Pty Limited on demand an amount equal to the consideration payable for the supply multiplied by the prevailing GST rate.
4. You should check: (a) with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions. (b) your account details which you have provided to us are correct by checking them against a recent account statement; and (c) with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.

Fees and Payments:

1. Any debit from your account which is rejected due to lack of available, or cleared funds or account closure will incur an additional $20.00 dishonour fee to be debited from your account during the next payment period.
2. The amounts to be debited from your account and the frequency thereof are as outlined on the DDR form.

Amendments by us:

1. We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days written notice.

Amendments by you:

1. You may only amend the contact details or banking details provided during the period specified on the DDR form by providing us with at least fourteen (14 days) (from postmark date) notification by writing to:
   J T Holdings (Aust) Pty Limited, PO Box 294, Lane Cove NSW, 1595, Australia. Or arranging it through your own financial institution.
2. You may not amend any other details pertaining to the agreement.

Disputes:

1. If you believe that there has been an error in debiting your account, you should notify us directly on +61 (0) 2 9211-5068 and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively you can take it up with your financial institution directly.
2. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted.
3. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing.

Privacy and confidentiality:

1. We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.
2. We will only disclose information that we have about you: (a) to the extent specifically required by law; or (b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

Notification:

1. If you wish to notify us in writing about anything relating to this agreement, you should write to: J T Holdings (Aust) Pty Limited, PO Box 294, Lane Cove, NSW, 1595, Australia.
2. We will notify you by sending a notice either in the ordinary post or via electronic mail (email) to the address you have given us in the Direct Debit Request.
3. Any notice will be deemed to have been received on the third banking day after posting.
4. All notifications must be accompanied by your membership number for ease of identification and administration.

Change of Details and Address notification:

1. You understand that for the purposes of this agreement we require that you notify us of any changes to your details you outlined in the DDR form as soon as possible. We cannot be held responsible or liable for any delay, non-delivery or non-fulfilment of obligations with regards to details as outlined in the DDR form through delay in notification or failure to notify us of changes to your details.
2. To make changes to your details you should complete a “Change to Members Details Request Form” and send the completed form to: J T Holdings (Aust) Pty Limited, PO Box 294, Lane Cove, NSW, 1595, Australia.

Limitation of Liability:

1. You understand that you should seek professional medical advice and/or council prior to engaging in any change in lifestyle, diet or exercise intensity.
2. You represent and warrant that you are in good physical condition and suffer no medical conditions and that there is no reason which renders active or passive exercise inappropriate and/or detrimental to your health, safety or comfort. J.T. Holdings (Aust) Pty Limited, its affiliates, contractors and employees cannot be held liable for any injury or loss suffered as a consequence of any information provided.
3. You have sole responsibility for your own decisions and actions with respect to any form of and/or intensity of any exercise undertaken, or any form or quantity of nutritional intake as a result of information provided by J.T. Holdings (Aust) Pty Limited, its affiliates, contractors and employees.
4. You understand that any change in your physical condition and/or medical condition during the course of membership should be monitored by a medical professional in the interest of your own health, safety and comfort.

Contacting Us:

See Contact Us

* Conditions apply, all amounts expressed on this site are in Australian Dollars unless otherwise specified. To find out the amount in your currency click here.

The information in BodyRenovator^® is intended as an aid to weight and body maintenance, and does not offer medical advice. If you suffer from, or think you may suffer from, a medical condition you should consult your doctor before starting a weight loss and/or exercise program. If you decide to start exercising after a period of relative inactivity you should start very slowly and consult your doctor if you experience any discomfort, distress or any other symptoms. If you feel any discomfort or pain when you exercise, do not continue. The information in BodyRenovator is not intended for women who are pregnant or breast-feeding, or for any person under the age of 18.

BodyRenovator® is a registered trademark of J.T.Holdings (Aust) Pty Ltd. The information on this website is subject to change without notice. www.bodyrenovator.com is designed and maintained by B&W Media Pty Ltd.